Refund Policy

Overview

At Pop N Kork Shop, we strive to provide exceptional recycling services and customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on our various services and equipment purchases.

Service Refunds

Recurring Services

For ongoing recycling services such as waste collection, electronics recycling, and material processing:

• Services can be cancelled with 30 days written notice
• Refunds are not provided for services already rendered
• Prepaid services will be refunded on a pro-rata basis for unused periods
• Cancellation fees may apply as specified in service agreements
• Equipment rental fees are non-refundable once equipment is delivered

One-Time Services

For single-occurrence services such as emergency pickups or consultations:

• Cancellations must be made at least 24 hours before scheduled service
• Full refund available for cancellations made 48+ hours in advance
• 50% refund for cancellations made 24-48 hours in advance
• No refund for cancellations made less than 24 hours before service
• Weather-related cancellations will be rescheduled without penalty

Equipment Refunds

Equipment Purchases

Custom Equipment

Equipment that has been customized, modified, or specially ordered for specific customer requirements is not eligible for return or refund unless defective or not as specified in the purchase agreement.

Refund Process

How to Request a Refund

1. Contact our customer service team at (413) 583-2333 or emersonfry@korkshopeco.com
2. Provide your service agreement number or invoice details
3. Specify the reason for the refund request
4. Submit any required documentation or evidence
5. Await approval and processing instructions

Processing Timeline

• Refund requests are reviewed within 3-5 business days
• Approved refunds are processed within 7-10 business days
• Credit card refunds may take 3-5 additional business days to appear
• Check refunds are mailed within 10 business days of approval

Non-Refundable Items and Services

The following items and services are not eligible for refunds:

• Consultation fees and assessment services
• Transportation and logistics costs
• Processing fees for completed services
• Custom installation and setup services
• Training and educational services
• Regulatory compliance documentation fees
• Emergency or after-hours service premiums

Defective Equipment and Service Issues

Equipment Defects

If equipment is found to be defective or not functioning as specified:

• Report defects within 30 days of delivery
• We will inspect and verify the defect
• Options include repair, replacement, or full refund
• We cover all costs for defective equipment resolution

Service Quality Issues

If our services do not meet agreed-upon standards or specifications, we will work to resolve the issue through service correction, credit, or partial refund as appropriate to the situation.

Partial Refunds

Partial refunds may be issued in the following circumstances:

• Service interruptions due to our operational issues
• Equipment returned in less than perfect condition
• Cancellations within restricted timeframes
• Services that partially meet specifications
• Mutual agreement to resolve service disputes

Refund Methods

Refunds will be issued using the same payment method as the original transaction:

• Credit card refunds to the original card
• Check refunds for cash or check payments
• ACH transfers for electronic payments
• Account credits for ongoing service customers

Dispute Resolution

If you disagree with a refund decision, you may request a review by our management team. All disputes will be handled fairly and in accordance with our Terms of Service and applicable laws.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website and take effect immediately. Existing service agreements will be governed by the policy in effect at the time of agreement.

Contact Information

For refund requests or questions about this policy, please contact us: